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Services to the customers |
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Striving for customer service
excellence has always been our first priority at Reliance
Insurance Limited. |
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Our future depends on it.
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Our customers' needs, including
the location and size of our customer operations, are at the
center of our business management and planning processes; from
the design and formulation of insurance policies, to the
definition of claims procedures. |
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Our goals are to always attend to
walk-in customers with regards to enquiries, purchasing new
classes of insurance, renewal of insurance and issuing cover
notes and receipts; to guide customers on claims procedures;
to provide complete product information to customers for their
better understanding; and to make recommendations to customers
in order for them to make an informed choice. |
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We are committed to customer
service excellence and our mission is backed by investment. |
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Complaints and Suggestions |
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Whilst we strive for customer
service excellence, a complaint department has been
established by Marketing Services Department. If you wish to
make a complaint or suggest ways we can improve our services,
we are hereby ready to assist. |
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