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Reliance Insuracne Limited - Corporate Social Responsibility (CSR)

At Reliance Insuracne Limited, we recognise the importance of corporate social responsibility (CSR) and our role in society as an insurance service provider, investor, employer and consumer. We aim to be a responsible member of the community and our commitments are presented in a family of eight CSR policies:

 
Community:   We aim to be a good corporate citizen and to work in partnership with the community. We have participated while the nation in a crises of natural disaster.
 
Customers:   We will determine our customer’s needs and have a commitment to provide high quality services to meet them.
 
Environment:   The Company reports annually our direct and indirect contributions to improving the environment.
 
Health & Safety:   We are committed to providing a healthy and safe working environment for our staff and visitors.
 
Human Rights:   We respect the Universal Declaration of Human Rights and are guided by its principles. The company strictly follows non-discriminatory policies in all its procedures such as recruitment and promotions and has in place a performance management system that rewards employees based on merit and contribution.
 
Standards of Business Conduct:   We are committed to ensuring our business is conducted in all respects according to high ethical, professional, and legal standards and follows good corporate governance practices.
 
Suppliers:   The Company’s suppliers are carefully assessed and approved against established criteria. Suppliers are managed as partners in our operations and we arrange seminars with surveyor companies to improve communication and provide technical skills training. In addition, to ensure compliance with our high service quality standards, satisfaction surveys are conducted regularly to measure service performance.
 
Workforce:   The Company holds a biannual Employee Focus Survey, which focuses on the drivers of business performance, in particular employee engagement and customer focus. The company's aim is to be as an employer of choice by engaging its staff and providing them with the necessary skills and opportunities to contribute to the company's success and fulfill their potential.
     

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